Frequently asked questions
Quick answers to the questions our sales team gets most often.
How long does it take to start sending? +
Under one hour for most businesses. Sign up, connect your WhatsApp number through the Embedded Signup popup (Meta's official flow), submit a marketing template, and once Meta approves it (often in minutes), you can launch your first broadcast.
Do I need a Facebook Business Manager account? +
Yes — every WhatsApp Business Account belongs to a Meta Business. The Embedded Signup flow walks you through creating one if you don't already have it.
Can I use my existing WhatsApp number? +
Only if it is not currently active in the WhatsApp / WhatsApp Business consumer apps. Numbers move to the Cloud API permanently — they leave the consumer app behind. Most businesses use a dedicated number for this reason.
How is BigTick different from Wati or Interakt? +
BigTick is built directly on Meta's WhatsApp Cloud API — not on top of a Business Solution Provider (BSP). That means lower per-message costs, full transparency on rate limits and message status, and no opaque BSP markups.
What is the message template approval process? +
You author templates in the BigTick dashboard, click submit, and we POST them to Meta's Graph API. Meta typically approves marketing templates within minutes (sometimes seconds). Status updates land via webhook and are reflected in your dashboard automatically.
How is my data isolated from other businesses? +
Strictly. Every business gets its own tenant boundary, enforced at the database query level via a global tenant scope. There is no path through which one tenant's contacts, templates, or messages can be returned to another tenant.
Do you offer a public API? +
A REST API for tenants to send messages and manage contacts is on the roadmap for v2. Today, all sending is done through the dashboard or scheduled campaigns.
Can I import my existing contact list? +
Yes — upload a CSV with phone numbers in international format. We de-duplicate by tenant + phone and load them in chunked background jobs (so a 500K contact import doesn't freeze your browser).
Do you support inbound messages? +
Yes. Customer replies, quick-reply taps, and interactive responses all land in your tenant inbox. You can browse the full conversation thread for any contact.
What happens if my wallet runs out? +
Sending pauses automatically. New campaigns block at launch with a clear error if the estimated cost exceeds your balance. The admin can top you up at any time and queued messages resume.
Still have a question?
Talk to our team